You can start right away with any support package or single emergency fix. Simple and quick, the registration process just takes a few minutes. By signing up, you’ll have instant access to our 24/7 live chat, where you may start requesting any support or assistance right away.
Your website’s domain (address) and WordPress CMS login information are required (user and password). We also request your hosting provider credentials in order to provide a 24/7 service that enables us to fix your website in any situation. It is crucial to keep this information on hand because, in the worst-case situation of a website being down, we will probably require access to the website’s management panel via your hosting arrangements.
For all plan clients, we forgo phone help in favor of our 24/7 live chat service. Our crew is available around-the-clock to respond to any support tickets, and having the problem described and documented in writing makes it much simpler for both of us.
You can engage in an unlimited number of live chats with us. But, if any requests exceed the parameters of your plan or the time necessary to implement the modifications you’ve asked exceeds any allotted time for improvement, we’ll provide you with an estimate to let you know how much the work will cost.
Over the duration of your plan, we provide limitless bug fixes to Business, and Advanced Plan customers. No matter how big or small, any repair to your present WordPress website is covered.
Customers of the Business and Advance Plans receive free general website SEO optimization (this does not include in-depth on or off page SEO work). After you sign up, we do an SEO assessment on your website, scoring your WordPress website. Then, in order to give you a higher score and ensure that your website is in excellent overall SEO condition, we work on improving and resolving difficulties.
No. Regardless of your hosting setup, we can support your website. Also, if necessary, we may oversee the transition from one hosting provider to another and even offer hosting.
Sure, you may utilise this for any form of development if your plan includes time for website improvement. We can offer a quote to complete the development at a very competitive hourly cost if it takes longer than the period allotted by your plan in the given month. We’ll never start any work that is not in line with your strategy without accurately quoting it and getting your approval first.
Absolutely, live chat is available to you 24/7, whenever, day or night. High priority critical concerns are investigated as soon as possible.
We personally login once a week with Business and Advanced Plans (biweekly with Standard and Pro Plans) to check your website and apply any plugin, core, and theme changes. We monitor your website 24/7/365. Our staff of WordPress professionals checks your website to make sure there are no problems after updates have been made, in contrast to other providers that manage updates using automatic techniques. If a problem or conflict is discovered, we address it until it is resolved.
We perform daily offsite backups of your complete website and database for Standard and Pro Plan clients, and we store them on our secure cloud server. We take backups for all customers every 24 hours. More frequently than this is not recommended because backups take up a lot of resources for the hosting server. In the unlikely event that we had to restore your website from an earlier backup, we could do so swiftly and efficiently because we retain backups for 90 days.
For customers of the Business and Advance Plans, page loading speed optimization work is included. In addition to working to optimize your website for quicker load times, we also keep an eye on the speed boost and maintain it during the duration of your plan.
Wordfence, a malware scanner and plugin endpoint firewall, is commonly installed and configured. It’s among the greatest security plugins for WordPress, and because it’s “light,” it doesn’t slow down websites. In accordance with a client’s unique requirements, we can install different security plugins. In either event, you can rest easy knowing that your site is safe and, in the worst-case situation, can be easily restored thanks to thorough security procedures and backups.
It would be impossible to specify precisely what is not covered by the scope of our support plans given the wide range of development and adjustments that can be done to a WordPress website. Instead of creating an endless list, we have given a number of instances of work that is included with our assistance plans and work that we DON’T include to serve as examples and direction.
Work-related advice included:
Creation of a new page
Updating plugins
Setting up plugin settings
Editing already-written material (text, images, banners, layout)
Ensuring the responsiveness of your website (as much as your theme will allow)
Modifications and additions to CSS
Widget changes (header, footer, sidebar)
Installing and setting up external platform connections
Work-related advice is not included:
Visual Design (creation of images or graphics)
Customized creation (PHP, plugins, themes, etc)
Upkeep of custom code
PSD content creation for WordPress
Changing the plugin code
Integration of APIs without current instructions documentation
Configuration on other websites and third-party platforms
Examples
(1)
Included: Create a new page using the content you have given us, along with explicit directions on where to place the page on the website. You must also supply photographs with the appropriate copyrights.
Not Included: Request that we locate supporting photos and write material for a new page on your website.
(2)
Included: Suggest, set up, and customize a Woocommerce shipping plugin to achieve your goal.
Not covered: Creating a custom Woocommerce shipping plugin or changing its code to satisfy a complicated process requirement.
(3)
Install, set up, or fix an Instagram image feed so it appears on your blog.
Analyze an issue and change settings in a third-party application, like Instagram, are not included.
Absolutely, we can offer you an estimate for any kind of custom development work if you need it and it falls beyond the parameters of your service plan. This might range from making improvements to your current WordPress website to completely redesigning it.
Yes, we do provide a 10% discount off of all support plans if your business is a nonprofit or charity. To learn more, kindly get in touch with our sales staff.
Yes, regardless of how intricate or unique it is, we can manage practically any WordPress website. If your website has sophisticated functionality, multilingualism, eCommerce, membership, or heavy traffic, you’ll need either our Advanced plan or Bespoke plan to suit your needs.
No, we don’t think an “unlimited” plan offers the majority of clients long-term value. Instead, we maintain a modest pricing point and let you pay for extra improvement time just as needed.
Due to the global nature of our staff, we exclusively communicate with clients via live chat and email. This implies that, regardless of where you are located or the time of day, a member of our team is always accessible. We’ve discovered that having everything in writing reduces the possibility of misunderstanding, resulting in improved service delivery overall. Although we don’t provide phone assistance, you can still get in touch with us and know that we’ll respond quickly, effectively, and professionally. If you choose one of our Bespoke plans, we can take other means of communication into account.
No. We conduct a thorough examination when we onboard a new website, which frequently leads to the completion of considerable work. Due to the type and quantity of work we perform in the initial phases of maintaining your website, we are unable to offer a trial period.
Absolutely, an SSL certificate is included in each of our support plans, guaranteeing that your site is always kept secure. The only exception to this rule is hosting companies that forbid the installation of a third-party SSL; in these circumstances, you must renew the SSL directly with the company.
We are able to support WordPress Multisite, which is a single WordPress instance that has a “network” of subsites. We might be able to handle such sites under our Advanced plan for a Multisite install with straightforward setups using widely used themes and plugins. But, in most cases, we will need to evaluate your Multisite setup in order to provide a subscription at a certain pricing. If your website is multi-site, please get in touch with us using the ‘Get Quote’ form and provide us as much information as you can about the configuration of your site so that we may determine a suitable pricing for providing the service you need.
Although hosting is not included in our support plans, we can offer specialized WordPress hosting options that have been proven to increase overall performance and stability. If you’d like more information on WordPress hosting options, please get in touch with our sales team.
For users of the Advanced Plan, yes. Our team has extensive platform knowledge, and we provide assistance for many WooCommerce websites.
No, our expertise is limited to assisting and maintaining WordPress websites.
If you need support plans for several websites, we’re pleased to work out a discount. For companies, freelancers, developers, and other organizations who want to contract out the upkeep and support of numerous WordPress websites, we also provide a white-label option.
Our team of professionals can handle almost anything. When it comes to making adjustments to your WordPress website, we are confident that we can accomplish your goals. We frequently complete tasks like data migration, server setup or migration, custom fields, plugin customization, plugin development, and custom theme construction.
No, but the following is how we try to handle tickets:
Business urgently needed; High priority tasks should be completed within 12 to 48 hours. Low or medium priority tasks should be completed within 1 to 4 days.
These are the desired timelines. Things might take a little bit longer if there is a particularly large volume of tickets, although this is uncommon.
Sure, however every support ticket and response from us is written in English.
Our headquarters are in Australia, and we also have offices in the United States and Pakistan. In order to guarantee that we can always offer a genuine 24/7 service, some members of our team work out of our offices while others work remotely in different locations across the world. We are really proud of the outstanding individuals who make up our team, who come from a variety of nations, cultures, religions, and ethnicities.
We take pleasure in providing consistent customer communication. As soon as we apply updates and do any necessary routine maintenance, we will contact you by email with a full report attached to let you know that all website metrics have been updated.
Yes, and please contact our sales team to learn more.
Our team is made up of a variety of highly skilled front-end, back-end, and full-stack developers as well as a team of engineers, guaranteeing that we meet the highest standards when delivering on client requirements. Our Chief Technology Officer works with a group of project managers to structure our technical workforce. With regard to WordPress websites, our team’s technological expertise is very strong, and there isn’t much we can’t deliver.
Yes. Our workforce is dispersed across the globe so that someone is always on hand to support your website every single day, every single year.
Because we have a fantastic team and are enthusiastic about the services we provide! We manage hundreds of websites for a variety of clientele around the world, many of whom have given us five-star reviews. You typically get what you pay for in life, but we believe that because of the way we do business and the prices we charge, we can provide excellent service at a very reasonable price.
We will let you know if you have used up all of your inclusive website improvement time (only available with Pro and Business Plans) and if you wish to proceed with any additional website improvement time then it will be charged at our affordable hourly rate which we’ll quote you.
If a plugin on your website is no longer supported or compatible with the most recent version of WordPress, we will notify you if you are a current plan client. Depreciated plugins can pose a serious security concern, so we will advise you on the best course of action to fix this.
Yes. Your plan can be upgraded or downgraded at any moment.
No, we need to make sure that our team is available to serve every client fairly and promptly, which would be impossible to arrange if inclusive improvement time continued to go over. You may always purchase additional website enhancement time at a very affordable price if you need it within a certain month.
If you already have a Pro, Business, or Advanced Plan, we handle the problem quickly and remove any malware or malicious code to bring your website back to normal as soon as possible. We keep an eye on all customer websites around-the-clock, 365 days a year, and will notify you if a problem is found.
Due to the substantial work we do while onboarding a site, we ask for a six-month commitment from you. Our price structure and business model are based on the confidence of creating a long-term partnership to manage your website for a very reasonable monthly charge. Throughout the first six months, if you are really dissatisfied with our service, please bring it up with our management team. We would be pleased to talk about your problems and find a mutually agreeable solution.
Every month, plan payments are automatically collected through the Stripe recurring payment feature. You have the option to use your debit/credit card to make a direct payment when you sign up for your plan.
