The client can cancel the contract anytime; a refund will not be provided if the contract is cancelled in between the ongoing month. In this case, while future billing will be discontinued, no prorated refunds will be given.
WordPress Pro Support offers nontangible irrevocable services and does not issue refunds once the contract is complete. As a client, you are responsible for understanding this upon purchasing any item or service from us.
Due to the nature of the work, we do not offer refunds after the work has started already.
A refund will not be applicable if the client does not approve WordPress Pro Support suggestions and recommendations to certain changes including, but not limited to, website edits, fixing of errors, removal of malware, speed optimization, and mobile/tablet-friendliness.
A refund will not applicable if the client hires another WordPress Support Company within the contractual period or performs WordPress Support work on his/her website in parallel.
A refund will not be applicable if the client does not provide required access to the website for support/maintenance purposes or if the client’s website is offline or in not working state.
WordPress Pro Support’s services are not refundable, but the client may cancel any ongoing services by giving us written notice.
